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General Information

Ref #
49695
Department
Clerical
Job Site
Shelbyville Road Veterinary Clinic
Date Published
04-15-2026
Pay Class
Full-Time
Base Min.
$ 16
Base Max.
$ 19.5

Description & Requirements

Company Overview
When you join Shelbyville Road Veterinary Clinic, you are joining a practice that has proudly served the Louisville community since 1988. Our mission is simple: to be your trusted partner in comprehensive pet healthcare, treating every patient as we would our own. This dedication to exceptional care and relationship building has earned us significant community trust, reflected in our excellent 4.9-star Google rating. We provide small animal services including pet wellness, surgical procedures, advanced care, and urgent care, giving you a diverse and rewarding medical environment. We are looking for dedicated professionals who want to succeed in a practice valued for its expertise and commitment.

As a valued member of our medical family, you will find a supportive culture built on strong, neighborly relationships. We believe the secret of our success lies in fostering an environment where every teammate feels valued and supported. As part of a larger network of veterinary hospitals, we provide internal programs specifically designed to help you do your best work. This includes mentorship, access to internal specialty consultation resources, and defined pathways to grow professionally, whether you aspire to become a credentialed technician or move into leadership roles.

Our clinic provides a full spectrum of high-quality small animal medicine, ensuring that you consistently handle a challenging and fulfilling caseload. You will utilize advanced testing and diagnostics to support our comprehensive services, which span preventative care to complex surgical procedures. We also offer urgent and emergency care, allowing you to develop and apply critical problem-solving skills in time-sensitive situations. This focus on advanced and urgent care ensures you are always learning and expanding your medical capabilities.

Louisville, Kentucky, offers a unique blend of Southern charm, metropolitan amenities, and accessible outdoor recreation. Known for its friendly atmosphere and vibrant local culture, you will find a supportive and welcoming place to call home. Whether you are seeking a career change or looking to settle down in a stable, community-focused city, Louisville provides an excellent lifestyle, ensuring that you find true work-life balance outside the clinic.
Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

  • Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
  • Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
  • Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
  • Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

  • A passion for providing excellent customer service and a genuine love for animals.
  • Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
  • Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
  • A collaborative, team-first mindset and the ability to work both independently and with direction.
  • Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health Most Loved Workplace 2025

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.


Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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