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General Information

Ref #
55009
Department
Clerical
Job Site
Shallowford Animal Hospital
Date Published
09-17-2026
Pay Class
Full-Time
Working Arrangement
On-site
Base Min.
$ 16
Base Max.
$ 18

Description & Requirements

Company Overview
Shallowford Animal Hospital is proud to serve the Chattanooga community as an established AAHA Accredited small animal practice. Our mission is centered on providing excellent patient care and building genuine relationships, which is why we hold an outstanding Google rating of 4.8 stars, reflecting deep community trust. We are seeking dedicated veterinary professionals who are ready to practice the highest standards of medicine in a supportive environment. This is an exciting opportunity for you to join a truly respected veterinary team and practice focused small animal care.

As part of a strong professional network, Shallowford Animal Hospital is dedicated to helping all teammates achieve their professional aspirations. You will be supported by a culture that prioritizes learning, growth, and long-term career satisfaction. We have structured programs in place designed to help you succeed, whether that means pursuing a credentialed veterinary technician specialization, developing leadership skills, or simply having the necessary resources to perform your best work every day. We believe that investing in our teammates is the cornerstone of great medicine.

Our designation as an AAHA accredited hospital ensures that you will be practicing at the highest level of veterinary excellence, committed to standardized protocols and continuous improvement. When complex cases arise, veterinarians have immediate access to internal specialty consultations and collaborative support across our network. We maintain a focus on state-of-the-art small animal medical and surgical care, ensuring that you have the tools, education, and peer support required to handle diverse caseloads and drive optimal patient outcomes.

Located in vibrant Chattanooga, Tennessee, you will find an ideal mix of metropolitan amenities and natural beauty. Known for its strong community feel and accessibility, Chattanooga offers a fantastic quality of life. Joining us means planting roots in a location where your contributions are valued both inside and outside the hospital walls, allowing you to establish a rewarding professional life alongside a rich personal life.
Job Description

Veterinary Customer Service Representative (CSR) – Join Chattanooga’s Most Supportive Veterinary Team

Shallowford Animal Hospital – Chattanooga, TN

At Shallowford Animal Hospital, you will work alongside four supportive doctors in a thriving, successful practice with loyal clients. Our culture is collaborative, easygoing, and dedicated to making this the best veterinary workplace in Chattanooga by offering exceptional patient care and customer service. 

Our hospital encourages employee professional growth through education and training. While our cohesive and experienced management team is always available to provide up-to-date guidance and compassionate support. Our successful hospital allows us to continually invest in our people, our technology, and our facility, making Shallowford an exceptional place to work.

We are a full-service small animal practice offering preventative care, surgery, endoscopy, digital radiology, ultrasound, an in-house laboratory, electronic medical records with integrated AI technology and grooming. Many of our clients have been with us for years and truly feel like family.

What You Will Do

As our veterinary customer service representative (CSR), you will be the warm, welcoming face of our hospital. You will help clients feel at ease and supported while ensuring our doctors and technicians have the information, they need to provide the best care possible.

Key Responsibilities:

  • Answer multi-line telephones and schedule appointments
  • Greet clients and check patients in and out
  • Handle data entry, cashier duties, and filing
  • Support our front desk team in delivering excellent service every day

What We Are Looking For

  • 2+ years of experience in a veterinary hospital preferred but not required
  • Familiarity with Cornerstone software is a plus but not required
  • Strong communication and organizational skills 
  • A positive, team-oriented mindset and a passion for client service
  • Bilingual (English/Spanish) skills would be a wonderful bonus, but are not required

Why You’ll Love Working Here

  • Low turnover and a supportive, easygoing culture
  • Doctors who love to teach and Management who help you grow
  • Great clients who appreciate our care
  • Successful practice that invests in its team

Full-Time Benefits

  • Competitive wages
  • Health insurance
  • Paid time off
  • Retirement plan
  • Uniform allowance
  • Pet Benefits 

Learn more about us at www.shallowfordanimal.com
If this sounds like the place you have been looking for, we would love to meet you!

 





At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

  • Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
  • Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
  • Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
  • Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

  • A passion for providing excellent customer service and a genuine love for animals.
  • Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
  • Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
  • A collaborative, team-first mindset and the ability to work both independently and with direction.
  • Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

Responsibilities and Benefits

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health Most Loved Workplace 2025

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.


Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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