Operations Director, Livewell

Your Impact as an Operations Director, Livewell

The Operations Director, Livewell, is responsible for all aspects of operations for our homegrown Livewell de novos (‘new hospitals’) pipeline across the Eastern half of the Mission footprint, as well as a specified number of project management activities.

The primary responsibilities of the Operations Director center around coordinating and supporting the selection of sites for Livewells, project managing the implementation of the de novos development alongside our real estate specialists and Project Managers to meet specified timelines of execution, enabling the staffing, training, and de novo onboarding for new units, and support the performance of these units, alongside GP legacy Regional Operations Directors, relative to their growth roadmap over at least their first two years of operation. Furthermore, the Operations Director is expected to engage and develop relationships all our home office functions to ensure the highest level of coordination in the execution of de novo growth initiatives, and support the Senior Vice President in recruiting at least two Directors of Clinical Operations and one other Director of Operations for Livewell.

General Management Responsibilities:

• Hire, develop, motivate and support a team of 5-15 Livewell Hospital Managers 
• Provide performance and coaching feedback to Hospital Managers in a timely manner.
• Demonstrate Livewell’s mission, vision and values to each hospital team; collaborate with RODs, RMDs and Livewell Marketing Mgr to support Livewell sites’ growth
• Support day-to-day operations of an assigned portfolio of hospitals with full P&L responsibility, with the expectation to have sole ownership of the P&L by the end of 2025 
• Coordinate with clinical lane to identify, recruit and onboard DVM founders for each de novo
• Engage and develop relationships with DVM staff to ensure a high standard of care is being performed 
• Partner effectively with local Regional Medical Directors to ensure the highest standards of medical quality, client satisfaction, team engagement and financial performance are met 
• With the support of Livewell’s Director of Finance, track and support monthly and annual financial budgets 
• Ensure each hospital is compliant with Livewell’s Quality Index (LQI – about to be launched in Q1), OSHA and other applicable local, state and federal regulations 

Project management

• In partnership with the operations, clinical and home office teams, support Livewell implementation pipeline that meets and exceeds agreed upon business goals and timelines for new units
• During PM Operations Director maternity leave, support the real estate function in new site selection, architectural layout and implementation of de novos, as well as support in the development of de novo archetypes/layouts 
• Ability to coordinate and align a broad range of stakeholders to deliver business goals
• On time delivery of reports and business-related deliverables 
• Monitor all financial and operational metrics ensuring deviations are addressed timely and appropriately

Financial management

• Effective P&L management, including appropriate management of Cost of Goods and labor as the de
  novos ramp up
• Ability to communicate and deliver a message about financial progress and outcomes to multiple
  audiences (home office and field leadership, DVMs, and team members)
• Ability to communicate hospital goals and objectives to all team members in a way that supports both
  agreed upon business outcomes and hospital culture
• Manage cost containment including inventory management, cash/banking control, loss prevention,
  collections of accounts receivable, and office and medical supply ordering
• Participate in the financial budgeting process in partnership with field leadership
• Maintain a safe work environment by managing and monitoring all OSHA guidelines, DEA compliance,
  and all local, state and federal laws (including both medical governance and employee labor guidelines)

Required Education and Experience

• Ability and adaptability to handle multiple projects and deadlines in a fast-paced and evolving work environment.
  
• Multi-site operational experience, with at least 2+ years in Veterinary Medicine
• High travel availability
• Strong organizational skills and detail oriented
• Experience with managing budgets, delivering information from P&L statements and delivering strong
  results within a growth-oriented organization
• Exceptional written and oral presentation skills; ability to present concisely and with detail
• Strong interpersonal and communication skills; experience in effectively communicating key data