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General Information

Ref #
3235
Department
Clerical
Job Site
Westland Veterinary Hospital
Date Published
10-24-2025
Base Min.
$ 16
Base Max.
$ 18

Description & Requirements

Company Overview
Westland Veterinary Hospital invites you to join a dedicated team focused on providing exceptional care for small animals in Westland, Michigan. Our commitment to maintaining the highest medical and operational standards is evident in our prestigious AAHA accreditation, a distinction that reflects our dedication to continuous quality improvement in patient care and facility management. We believe that when you are supported by an environment of professionalism and collaboration, you can do your best work. This is an immediate opportunity to integrate your passion for veterinary medicine into a supportive culture focused entirely on clinical excellence.

We understand that robust support systems are crucial for achieving career longevity. As part of a larger network of hospitals, we prioritize your professional development and provide the resources necessary for all teammates to succeed. You will benefit from dedicated mentorship opportunities, access to internal specialty consultations, and robust educational programs designed to help you achieve your career goals. Whether you are aiming to become a credentialed technician, pursue leadership roles, or expand your advanced medical skills, we have structured programs in place to foster that growth and ensure every teammate feels valued.

Our foundation of clinical quality is anchored by our AAHA accreditation, ensuring that our medical standards are consistently among the best in the industry. As a dedicated small animal practice, we focus intensely on comprehensive preventative care, advanced diagnostics, and modern treatment protocols. While we invest in the latest tools and technology, we equally invest in the continuing education that ensures you know how to use them effectively. We promote a culture where open dialogue about complex cases is encouraged, ensuring every patient benefits from collective knowledge and evidence-based decision-making.

Westland, Michigan offers a welcoming suburban setting with strong Midwestern community roots, making it an excellent place to establish a career and home. Located conveniently outside of Detroit, you benefit from affordable living while retaining easy access to the cultural, sporting, and dining amenities of a major metropolitan area. Westland provides a stable, community-oriented environment where you can focus on professional growth while enjoying local parks, diverse shopping opportunities, and the overall ease of living in a supportive neighborhood.
Job Description
  Westland Veterinary Hospital has an opportunity for a full-time Customer Service Representative to join our team!    We are a full-service veterinary hospital that offers specialty and generalized pet care for dogs, cats, and exotic pets such as birds, rabbits, ferrets, and other pocket pets! We offer a wide variety of diagnostic services, and surgical procedures, such as spaying and neutering for dogs, cats, rabbits, and ferrets, vaccinations, microchipping, and routine check-ups.   Location:¯7610 N Wayne Rd, Westland, MI 48185   Shift Details: This is a full-time position (30+ hours/week) working Monday-Friday 9:00am - 6:00pm with one to two early shifts per week starting at 8am to facilitate surgery check-ins, rotating Saturdays 8:00am - 1:00pm. Must be available to work at least two Saturdays a month.   Pay Range:  $15.00 - $17.00/hour (based on experience)   What we are looking for:  The ideal candidate will excel in client service and communication, ensuring every client interaction leaves a positive and lasting impression. You must be able to handle payments, assist with financial issues, and confidently manage multiple tasks in a fast-paced environment. Veterinary customer service experience preferred, but leadership experience in other fields will be equally considered.  If you have a friendly attitude, strong organizational skills, and thrive under pressure, wed love to have you on our team!   What We Offer: ¾ A dynamic and supportive team environment where collaboration and compassion are valued. ¾ Opportunities for growth and advancement within our rapidly expanding practice. ¾ Get the work-life balance you deserve with a great schedule ¾ Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage. ¾ 401K plan with company match   Job Summary: The Customer Service Representative (CSR) focuses on client service and excellent communication. The CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care. 

Responsibilities and Benefits

How you'll make an impact:  - Maintain and uphold the Core Values and Mission Statement of MVP.  - Greet clients and pets by name with a smile and a positive, solution-oriented attitude.  - Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.   - Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.   - Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.   - Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.   - Train new employees using level training method.   - Foster collaborative relationships with other team members and departments.  - Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.   - Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.   - Verify the eligibility of clients with charge accounts.   - Balance the cash drawer at end of each day.   - Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.   - Fill prescriptions refill forms and provide routine administrations instructions to clients.   - Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 
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